FAQ

Don’t we need a lawyer as a mediator?

You don’t need to be lawyer or judge to be a good mediator, what you need is National Mediation Accreditation, experience and ability to hold the conflict space with legitimate authority and clear, consistent process.

We are dealing with workplace conflict – what should we do?

Try and resolve it directly with the person, whilst this may be difficult it is better to resolve early than let it escalate. If this doesn’t work, speak with your direct line-manager or HR. Sometimes mediation can help but we often find a suite of support process need to align resolution processes.

When should I ask for help?

Don’t keep hoping it will fix itself or go away – ask for help and deal with your conflict challenges early.

How do I find the right person?

Ask questions and check out our guide to choosing the right ADR professional (yet to document)

We’ve been told we need mediation but we aren’t sure?

Mediation can be a really good way to resolve conflict but we often find that for complex matter’s there is a lot of conflict management work required before parties are ready to enter into negotiations. We can help you explore your options.

We tried mediation and it didn’t work!

We hear this a lot – generally when the mediator has assumed that one size fits all. This is not the case – make sure your mediator spends time exploring process, assesses the conflict and helps you prepare to negotiate effectively.

We don’t have conflict, it’s just that they don’t know what they are doing.

People don’t like dealing with conflict so sometimes it is easy to call it something else….conflict is a part of everyday life but instead of seeing it as something bad, use it as an opportunity to problems solve.

Her calm and professional authority in the face of complex and direct conflict attacks provided us with the support to realign how we worked as a team.

John
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